To place an order, simply browse our online store and select the items you wish to purchase. Add them to your cart and proceed to the checkout page. Follow the prompts to enter your shipping information and payment details. Once the order is confirmed, you will receive an email notification.
Q: What payment methods do you accept?
We accept various payment methods, including credit/debit cards (Visa, Mastercard), PayPal, and Apple Pay. All transactions are processed securely to ensure the safety of your personal information.
Q: Do you offer international shipping?
Yes, we offer international shipping to select countries. During the checkout process, you can enter your location to see if we deliver to your country. Please note that international shipping may be subject to customs fees and import duties, which are the responsibility of the buyer.
Q: How long will it take to receive my order?
The delivery time depends on your location and the shipping method you choose during checkout. Please review our Shipping page for the different methods and shipping times.
Q: What is your return/exchange policy?
We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please contact our customer service within 14 days of receiving your order. We accept returns for items in their original condition with tags attached. Please review our Returns & Exchanges page for detailed instructions.
Q: How can I track my order?
Once your order is shipped, we will provide you with a tracking number via email. You can use this number to track the status of your package on the shipping courier's website.
Q: Is your brand sustainable?
At Yazo London, we are dedicated to making sustainable choices and minimising our environmental impact. While we are on a journey towards becoming fully sustainable, we have taken significant steps. Our t-shirts are made from organic cotton, our labels and swing tags are crafted from recycled materials, and we use biodegradable packaging to reduce waste.
We acknowledge that sustainability is an ongoing journey, and we are continuously exploring new ways to improve our practices with an aim to achieve full sustainability in the near future.
Q: Can I cancel or modify my order?
We aim to process orders quickly to ensure prompt delivery. If you need to cancel or modify your order, please notify us by email as soon as possible. We'll do our best to accommodate your request, but please note that once an order has been shipped, it cannot be modified or canceled.
Q: Do you have a physical store?
We operate as an online-only store. This allows us to offer competitive prices and reach customers worldwide. However, we plan to participate in pop-up events and collaborations. Stay tuned to our website and social media channels for updates on any events.
Q: Can I collaborate or partner with your brand in any way?
We are always open to exploring new opportunities and building meaningful partnerships. Here are a few potential collaboration avenues:
Influencer Collaborations: If you are an influencer or content creator who aligns with our brand values and aesthetic, we would love to discuss potential collaborations. Please reach out to us with your proposal, including your social media platforms and audience demographics.
Brand Collaborations: If you represent another brand that shares a similar target audience or complementary values, we are open to discussing collaboration opportunities. We believe in the power of synergy and creating unique experiences for our customers through collaborative projects.
Wholesale and Retail Partnerships: If you are a retailer interested in carrying our products or a wholesaler looking to collaborate, we would be delighted to explore partnership options. Please provide us with details about your business and distribution channels.
Social Impact Collaborations: If you are involved in initiatives related to sustainability, ethical fashion, or social causes, we are passionate about supporting such efforts. Let us know how we can work together to make a positive impact and drive change.
To discuss collaboration possibilities further, please contact us through our email contact@yazolondon.co.uk or fill out the contact us form on our website.
We kindly ask that you provide relevant details about your proposed collaboration, including your goals, timeline, and any specific ideas you have in mind.
Q: How can I contact your customer service?
You can reach our customer service team by visiting the Contact Us page on our website. Alternatively, you can email us at contact@yazolondon.com.